Google Voice

Table of Contents

PCRecruiter’s Google Voice integration allows users to click to dial via a PCRecruiter record. Using this functionality will record outbound activities to the records. You must have a Google Voice account (Create one here) and be working in a Chrome browser.

Setup #

  1. Install the PCR Google Voice app here
  2. Click the extension from your Chrome toolbar
  3. Choose Configure
  4. Enter your phone number including a leading ‘+’. This phone number is the number you have chosen to forward your calls to when signing up for Google Voice.

An admin user will need to enable the Hyperlink phone dialing ability for your username. They will need to do the following:

  1. Select Settings from the bottom left corner.
  2. Choose Users.
  3. Choose Manage Users.
  4. Select the username attempting to use Google Voice.
  5. Click the gear icon next to the Contact Phone field.
  6. Choose the Hyperlink charm.
  7. Change the toggle to ON.
  8. Save when finished.

Calling via the app #

You can manually input a phone number you wish to call via the PCR Google Voice app. (This will not write an activity in your database and should only be used for testing)

  1. Select the extension from your Chrome toolbar.
  2. Choose Dial.
  3. Enter the desired phone number (This cannot be your phone number).
  4. Choose Dial.

Calling via a PCR Record #

  1. Select the person you wish to contact.
  2. Hover over the phone number you wish to contact.
  3. Select the phone icon.
  4. An activity window will open with the dial or text using Google Voice action buttons.
  5. Choose your action:
    • Dial using Google Voice: A call will be triggered to your designated phone, once you answer the phone will dial to the destination number.
    • Texting Using Google Voice: After clicking this you will be prompted to enter the text for your SMS message. After clicking save PCR will launch Google Voice and fill in the phone number and SMS text, then automatically send it. Please allow a few seconds for this to occur as the autofill in the app has a slight delay.