{"id":15631,"date":"2025-03-04T13:41:23","date_gmt":"2025-03-04T13:41:23","guid":{"rendered":"https:\/\/learnsuite.pcrecruiter.net\/site\/?post_type=docs&#038;p=15631"},"modified":"2025-08-13T21:16:32","modified_gmt":"2025-08-13T21:16:32","password":"","slug":"ringcentral","status":"publish","type":"docs","link":"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/integrations\/ringcentral\/","title":{"rendered":"RingCentral"},"content":{"rendered":"\n<p>If you do not see the RingCentral option in your database settings, please reach out to your account manager or the <a href=\"https:\/\/help.pcrecruiter.com\/support\/tickets\/new\" target=\"_blank\" rel=\"noopener\">support team<\/a>. They will be able to assist you with turning on the RingCental integration option within your database. Please note that this must be done prior to any user setup in the instructions below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">RingCentral App Setup<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Download the RingCentral app<\/h3>\n\n\n\n<p>\u200bEach user who will be using RingCentral will need to&nbsp;<a href=\"https:\/\/support.ringcentral.com\/download.html\" target=\"_blank\" rel=\"noreferrer noopener\">download<\/a>&nbsp;and install the RingCentral app:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PC (Windows): <a href=\"https:\/\/app.ringcentral.com\/download\/RingCentral.exe\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/app.ringcentral.com\/download\/RingCentral.exe<\/a><\/li>\n\n\n\n<li>Mac:&nbsp;<a href=\"https:\/\/app.ringcentral.com\/download\/RingCentral.pkg\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/app.ringcentral.com\/download\/RingCentral.pkg<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">RingCentral Setup (Administrator Steps)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Set Phone Configuration for Users<\/h3>\n\n\n\n<p>Please note that this is a one time step that must be enabled by an administrator\u200b.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select <strong>Settings<\/strong> from the Main Menu.<\/li>\n\n\n\n<li>Select <strong>Users<\/strong><\/li>\n\n\n\n<li>Choose <strong>Manage Users<\/strong><\/li>\n\n\n\n<li>Select the <strong>User Name<\/strong> you wish to enable RingCentral for.<\/li>\n\n\n\n<li>Select the <strong>Gear<\/strong> configuration icon next to the Contact Phone field. <\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"537\" height=\"272\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-77.png\" alt=\"\" class=\"wp-image-15299\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-77.png 537w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-77-300x152.png 300w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-77-360x182.png 360w\" sizes=\"auto, (max-width: 537px) 100vw, 537px\" \/><\/figure><\/div>\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>In the Telephone Settings panel, select <strong>RingCentral<\/strong><\/li>\n\n\n\n<li>Enter the user&#8217;s direct number in the <strong>Phone Number<\/strong> and <strong>Direct Dial Number<\/strong> fields. The number must be entered in the +1 format as shown below. Do not add the extension.<\/li>\n\n\n\n<li>\u200bSet the <strong>User Phone Configuration<\/strong> dropdown to RingCentral App (Unless using an IP Phone) <\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"606\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-78.png\" alt=\"\" class=\"wp-image-15300\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-78.png 806w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-78-300x226.png 300w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-78-768x577.png 768w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-78-360x271.png 360w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/><\/figure><\/div>\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>Click <strong>Save<\/strong>.<\/li>\n\n\n\n<li>If you are setting up for yourself or have the person&#8217;s RingCentral password, you can click Authenticate to login to their RingCentral account to authorize the connection. If not, an Admin user will need to authenticate their credentials from their user account.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Using RingCentral in PCRecruiter<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Dialing<\/h3>\n\n\n\n<p>Using click to dial to call out of PCR can be done in a number of different ways, each of which have been described below.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name\/Company\/Position Record\n<ul class=\"wp-block-list\">\n<li>Click the phone icon to the right of any phone field in a field list Widget in the <a href=\"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/records\/record-workspace\/#name-records\">Workspace<\/a> tab, or click the Contact icon in the top right of the record and select Call.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"820\" height=\"788\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-80.png\" alt=\"\" class=\"wp-image-15302\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-80.png 820w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-80-300x288.png 300w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-80-768x738.png 768w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-80-360x346.png 360w\" sizes=\"auto, (max-width: 820px) 100vw, 820px\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>From the <a href=\"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/working-with-records\/details\/\">Details<\/a> tab of the name record, click on the phone icon to the right of the phone field. (This also works when editing a field).<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"472\" height=\"195\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-81.png\" alt=\"\" class=\"wp-image-15303\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-81.png 472w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-81-300x124.png 300w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-81-360x149.png 360w\" sizes=\"auto, (max-width: 472px) 100vw, 472px\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Record Grid \/ Quick Search\n<ul class=\"wp-block-list\">\n<li>From a Quick Search, Record Search, Activity Search, Rollup, or Dashboard widget grid, click on the Actions icon, click Contact, and select Call.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"342\" height=\"331\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-82.png\" alt=\"\" class=\"wp-image-15304\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-82.png 342w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-82-300x290.png 300w\" sizes=\"auto, (max-width: 342px) 100vw, 342px\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>From any Record Grid with a phone column, click on the number to dial. <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"365\" height=\"103\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-56.png\" alt=\"\" class=\"wp-image-14973\" style=\"width:351px;height:auto\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-56.png 365w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-56-300x85.png 300w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-56-360x102.png 360w\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Pipeline\n<ul class=\"wp-block-list\">\n<li>From a Candidate record card, click on the phone icon to open an activity window then click the number you want to call. (If you do not see the icon please reach out to <a href=\"https:\/\/help.pcrecruiter.com\/support\/tickets\/new\" target=\"_blank\" rel=\"noopener\">support<\/a> for assitance changing this setting.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"112\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-83.png\" alt=\"\" class=\"wp-image-15305\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/simple-sequencing\/simple\/\">Simple<\/a> Or <a href=\"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/advanced-sequencing\/sequence-use\/#sequence-tasks\">Advanced<\/a> Sequencing\n<ul class=\"wp-block-list\">\n<li>From the Candidate record, click on the phone icon to the right of the phone field, or click the phone icon in the record card.<\/li>\n\n\n\n<li>From the action pane of a Call task, click the Dial button.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"503\" height=\"708\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-84.png\" alt=\"\" class=\"wp-image-15306\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-84.png 503w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-84-213x300.png 213w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-84-360x507.png 360w\" sizes=\"auto, (max-width: 503px) 100vw, 503px\" \/><\/figure><\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"419\" height=\"608\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-85.png\" alt=\"\" class=\"wp-image-15307\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-85.png 419w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-85-207x300.png 207w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/12\/image-85-353x512.png 353w\" sizes=\"auto, (max-width: 419px) 100vw, 419px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">SMS <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name\/Company\/Position Record\n<ul class=\"wp-block-list\">\n<li>An SMS can be sent from the Contact icon in the top right of the record. Click the Contact icon, and select SMS.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"520\" height=\"330\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/02\/image.png\" alt=\"\" class=\"wp-image-15632\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/02\/image.png 520w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/02\/image-300x190.png 300w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/02\/image-360x228.png 360w\" sizes=\"auto, (max-width: 520px) 100vw, 520px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Record Grid \/ Quick Search\n<ul class=\"wp-block-list\">\n<li>From a Quick Search, Record Search, Activity Search, or Rollup, click on the Actions icon, click Contact, and select SMS.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"435\" height=\"616\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/02\/image-1.png\" alt=\"\" class=\"wp-image-15633\" style=\"width:392px;height:auto\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/02\/image-1.png 435w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/02\/image-1-212x300.png 212w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/02\/image-1-360x510.png 360w\" sizes=\"auto, (max-width: 435px) 100vw, 435px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/simple-sequencing\/simple\/\">Simple<\/a> Or <a href=\"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/advanced-sequencing\/sequence-use\/#sequence-tasks\">Advanced<\/a> Sequencing\n<ul class=\"wp-block-list\">\n<li>From the action pane of a Call task, click the Send SMS Message button.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"457\" height=\"215\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/03\/image.png\" alt=\"\" class=\"wp-image-15721\" style=\"width:456px;height:auto\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/03\/image.png 457w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/03\/image-300x141.png 300w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2025\/03\/image-360x169.png 360w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Incoming Call Notifications<\/h3>\n\n\n\n<p>A Notification will appear&nbsp;in the bottom right corner of your window&nbsp;when there is an incoming call. If multiple records&nbsp;matching the phone number exist, the record&nbsp;with the most recent activity will appear. If the phone number is found on both Names and Companies, the Company record will be favored in the popup.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"362\" height=\"191\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-38.png\" alt=\"\" class=\"wp-image-14680\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-38.png 362w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-38-300x158.png 300w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-38-360x190.png 360w\" sizes=\"auto, (max-width: 362px) 100vw, 362px\" \/><\/figure><\/div>\n\n\n<p><br>Clicking on the notification will launch a window with the matching records. The top three will be shown (in order of most recent activity) and the &#8216;More Records&#8217; option will show additional items up to a maximum of 50 per record type. The &lt;&lt; icon will collapse the sidebar to increase screen space if needed. If no records match, the option to add a new record will be presented.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"341\" height=\"505\" src=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-39.png\" alt=\"\" class=\"wp-image-14681\" srcset=\"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-39.png 341w, https:\/\/learnsuite.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/7\/2024\/10\/image-39-203x300.png 203w\" sizes=\"auto, (max-width: 341px) 100vw, 341px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">Incoming Call Notification Setup<\/h3>\n\n\n\n<p>Browser notifications in Chrome must be set to allow notifications in your settings. Click&nbsp;<a href=\"https:\/\/support.google.com\/chrome\/answer\/3220216?hl=en-GB&amp;co=GENIE.Platform%3DDesktop#zippy=%2Cfix-issues-with-notifications\" target=\"_blank\" rel=\"noreferrer noopener\">HERE<\/a>&nbsp;for instructions on turning on browser notifications. If your settings are already turned on or you do not get the red notification below you can skip this step.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>When logging in to a database for the first time after the update that has RingCentral enabled the user will receive a PCR notification that prompts them to enable those notifications within Chrome.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/learning.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/6\/2024\/10\/Notification_Ring-Central-Chrome-Browser-allow-notifications.png\" alt=\"\" class=\"wp-image-13346\" \/><\/figure><\/div>\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Click on the link in the notification to prompt the Chrome Browser to enable notifications from PCRecruiter.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/learning.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/6\/2024\/10\/Google-Chrome-enable-notifications.png\" alt=\"\" class=\"wp-image-13225\" \/><\/figure><\/div>\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Click allow to enable Chrome Notifications on the PCR webpage. This will allow you to receive the CallerID popup notification from RingCentral when an incoming call occurs.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/learning.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/6\/2024\/10\/Chrome-Incoming-call-notification.png\" alt=\"\" class=\"wp-image-13226\" \/><\/figure><\/div>\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>If you click on these notifications a PCR screen will open which displays any records with a matching phone number in your database, allowing you to quickly navigate to their record or to add a new record with that phone number to your database.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/learning.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/6\/2024\/10\/Incoming-Call-Open-Record-Window.png\" alt=\"\" class=\"wp-image-13228\" \/><\/figure><\/div>\n\n\n<h4 class=\"wp-block-heading\" id=\"notification-troubleshooting\">Notification Troubleshooting<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Browser notifications in Chrome must be set to allow notifications in your settings. If your settings are set to block notifications then you will see the PCR notification below. Click&nbsp;<a href=\"https:\/\/support.google.com\/chrome\/answer\/3220216?hl=en-GB&amp;co=GENIE.Platform%3DDesktop\" target=\"_blank\" rel=\"noreferrer noopener\">HERE<\/a>&nbsp;for instructions from Google.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/learning.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/6\/2024\/11\/Alert-corrected.png\" alt=\"\" class=\"wp-image-13462\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>If you accidentally dismiss this notification or do not see it pop up in your browser you can also click the \u201cView Site Information\u201d icon to the left of the URL at the top of the browser window from any PCR page and select the toggle to turn on these notifications.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/learning.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/6\/2024\/10\/Google-Chrome-enable-notifications-if-not-prompted-1.png\" alt=\"\" class=\"wp-image-13231\" \/><\/figure><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>If notifications have been enabled and you are still not receiving these notifications, you may need to adjust your previous settings from your RingCentral app using the following directions.\n<ol class=\"wp-block-list\">\n<li>Open your RingCentral app.<\/li>\n\n\n\n<li>Click Settings.<\/li>\n\n\n\n<li>Choose Phone.<\/li>\n\n\n\n<li>Scroll down to the General section.<\/li>\n\n\n\n<li>Disable the toggle for the \u2018Launch an external app or website for incoming calls\u2019 function.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/learning.pcrecruiter.net\/site\/wp-content\/uploads\/sites\/6\/2024\/10\/RingCentral-Disable-Launch-external-app-notification-settings-1-1024x604.png\" alt=\"\" class=\"wp-image-13234\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">Activities<\/h3>\n\n\n\n<p>PCRecruiter will log activities for all call and SMS<em> <\/em>communications made through your RingCentral account.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Activity Type: INBOUND\n<ul class=\"wp-block-list\">\n<li>Result Codes: MISSED, RECEIVED, VOICEMAIL<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Activity Type: OUTBOUND\n<ul class=\"wp-block-list\">\n<li>Result Codes: CONNECTED, NO CONNECT<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Activity Type: SMS\n<ul class=\"wp-block-list\">\n<li>Result Codes: INBOUND, OUTBOUND<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Activities are created on a periodic sync with RingCentral&#8217;s servers and may not appear in your database immediately.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you do not see the RingCentral option in your database settings, please reach out to your account manager or the support team. They will be able to assist you with turning on the RingCental integration option within your database. Please note that this must be done prior to any user setup in the instructions&hellip; <a class=\"more-link\" href=\"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/integrations\/ringcentral\/\">Continue reading <span class=\"screen-reader-text\">RingCentral<\/span><\/a><\/p>\n","protected":false},"author":37,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[51],"glossaries":[],"doc_tag":[],"knowledge_base":[26],"class_list":["post-15631","docs","type-docs","status-publish","hentry","doc_category-integrations","knowledge_base-pcrm","entry"],"year_month":"2026-04","word_count":1046,"total_views":"270","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"gkomyati","author_nicename":"gkomyati","author_url":"https:\/\/learnsuite.pcrecruiter.net\/site\/author\/gkomyati\/"},"doc_category_info":[{"term_name":"Integrations","term_url":"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/pcrm\/integrations\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"PCRM","term_url":"https:\/\/learnsuite.pcrecruiter.net\/site\/docs\/pcrm\/","term_slug":"pcrm"}],"knowledge_base_slug":["pcrm"],"_links":{"self":[{"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/docs\/15631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/comments?post=15631"}],"version-history":[{"count":7,"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/docs\/15631\/revisions"}],"predecessor-version":[{"id":15996,"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/docs\/15631\/revisions\/15996"}],"wp:attachment":[{"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/media?parent=15631"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/doc_category?post=15631"},{"taxonomy":"glossaries","embeddable":true,"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/glossaries?post=15631"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/doc_tag?post=15631"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/learnsuite.pcrecruiter.net\/site\/wp-json\/wp\/v2\/knowledge_base?post=15631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}